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JIRA does not know customers, but only projects. ictime introduces the customer basically for invoicing purposes, i.e. to manage data that is required if might be requiredif you want to create an invoice document. In the future, it is also planned to offer some Reporting based on customers.
If you are looking for a more complete CRM solution for JIRA, check add-ons like this one: https://marketplace.atlassian.com/plugins/ru.teamlead.jira.plugins.teamlead-crm-plugin-for-jira/server/overview.
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| Name | Description | Remarks |
|---|---|---|
| Name | Customer name | Mandatory. |
| Key | A matchcode, similar to JIRA's project key. | Mandatory. |
| Customer No. | Customer number. | |
| External Key | Any kind of external key that you might require. | |
| Customer e-mail address | ||
| Phone | Customer phone. | |
| Contact | Customer contact person | |
| Country | Country | |
| State | State | |
| City | City | |
| Postcode | Postcode | |
| Street 1 | Street 1 | |
| Street 2 | Street 2 |