On this page we will collect use cases, best practices and ideas how to solve special requirements/demands using ictime.
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Work Log with "No charge"
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* has to be populated
* is a drop down field, probably with customer configurable values
* is used - in case a specific value is set - to indicate the the corresponding work log should not be charged
Solution
Can you please check the following setup (for testing):
Create a work log attribute (WLA) Drop Down field as follows
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Optimizing reporting / charging workflog:
Use reporting to find all worklogs with charge decision:
a) go to reporting
b) select WLA/ CF Charge descision
c) select the value you want (if you leave it blank, you get all values).
You need to select the WLA to get it displayed in the result list. If you do not check any option, you will the WLA-Filter will not be applied, but the field will be displayed.
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