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We only cover the scenario of cancelling the complete invoice document, and do not specifically cover uses cases like a partial refund. However, depending on you template for the credit note, you might be able to somehow reflect partial refunds, e.g. by using data from the remarks textarea. |
If there is an issue caused by a problem in the template, you will get an error message that should give some information on the kind of problem and everything will be rolled back, i.e. no credit note will be created
In this case, please camcel and start over agin (either fix the problem in the template/report, or user another template/report, if possible).
Step 2: Cancel Invoice
Depending on the reason for cancelling the invoice document/creating the credit note, you will also need to cancel the invoice itself, not only the invoice document:
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